On this page you can find some of the most commonly asked questions and the best possible answers that we can come up with based on the general consensus. If your question isn't answered on this page, just head on over to the "Contact" page and give us a shout.
Reach out to our support email at info (at) pexpeppers.com. (Replace at with @)
QUESTION: Where is my hot sauce order?
ANSWER: If you've recently placed your order, we generally take between 24-48 business hours to process your order from the time of you placing it. As soon as we print a shipping label for your package, you should receive an update from us (assuming you provided your email during the checkout). Continental US orders generally take between 3-5 days from the time they're shipping. Worldwide orders can take up to 2-3 weeks, but usually less.
QUESTION: Where is my tracking number for my order?
ANSWER: As soon as we ship your order, you will receive an email containing your tracking number. You can visit this tracking page to track your order here. Make sure that you use an email when you make a purchase from us to ensure you receive the tracking updates.
QUESTION: How long does delivery usually take?
ANSWER: It varies, but generally continental US orders take between 5-7 days in total, including handling times. Shipping to Canada can take from 7-10 days in total. Delivery to the EU is about 8-12 days on average. Delivery to Australia can take around 14-21 days, but often much less. If you have any questions about delivery windows, please don't hesitate to contact us.
QUESTION: Can I contact someone and talk to them before placing my order?
ANSWER: Absolutely! We generally answer inquiries within 24 business hours, but usually far quicker. If you want to reach out and talk to somebody, just visit the "Contact" page and send a message.
QUESTION: Are these hot sauces gluten free?
ANSWER: Yes! Every single one of our hot sauces and spicy products is 100% gluten free and safe to consume for those with gluten allergies.
QUESTION: Do you offer bulk discounts or wholesale discounts?
ANSWER: Of course we do! We love to work with wholesalers and distribute in bulk. We sell a cases of our sauces on the website, a case contains 12 bottles total. If you're looking for more than a few cases at a time, we may be able to cut you in on a delicious discount. Shoot a message over to us on the "Contact" page and we'll get back to you very soon.
QUESTION: Do you ship these sauces and food products internationally?
ANSWER: We most certainly do ship internationally. While we are currently based in the United States, we are more than happy to ship to any location on the planet. Just enter your address at the checkout screen and you should receive a custom quote for your location.
QUESTION: My heat tolerance is (blank), what sauce do you recommend?
ANSWER: This is a question that we get so often, that we went ahead and provided details regarding this exact question on every single hot sauce page to make it easier for you. If you want to reach out to us, just use the "Contact" page and we'll reply shortly.
QUESTION: How can I sign up to your mailing list?
ANSWER: If you'd like to sign up to our mailing list, either place an order, or just reach out via the "Contact" page with your details and we'll add you ASAP.
Don't see your question here? You know what to do, send us a detailed message with your contact details via the "Contact" page and we'll reach out to you soon.